FAQs
FREQUENTLY ASKED QUESTIONS
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What is your return policy?
Due to the nature of the products we sell, we do not currently offer refunds unless a product is found to be defective. Please see our full Return Policy linked at the bottom of our webpage.
- What are the shipping options?
We are pleased to offer Standard Shipping, rates are calculated by Canada Post based on your location and weight of products.
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Do you offer an option for pick up?
You are absolutely welcome to pick up your products at our office, during regularly scheduled business hours. (Monday through Friday 9:30am-4:30pm)
- Do you ship internationally?
We do not currently offer shipping outside of Canada.
- When will I receive my order?
We estimate 3-8 business days for Standard Shipping, we send packages out 1-2 times per week.
Please note: timing is dependant on your location, and can be subject to change based on weather or natural disasters.
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How long should I anticipate between placing my order and my order being ready for pick up?
Orders are typically ready within 1-2 business days.
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What do I do if I received a defective order?
We stand behind the quality of our products. If you receive a defective product, or a product damaged, please reach out to us via email at LaurenReznickTherapy@gmail.com within 14 days of having received your order to process a refund.
- What do I do if I never received my order?
If you do not receive your order within 8 business days of having received your Shipping Confirmation email, please email us at LaurenReznickTherapy@gmail.com.
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How do I make changes to an order I’ve already placed?
If you have not yet received a confirmation email that your order is ready for pickup, please feel free to contact us via email at LaurenReznickTherapy@gmail.com to make any changes to your order. Once your order has been shipped we are unable to make any changes or refunds.
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How do I book an appointment?
You can begin the appointment booking process via the New Client tab at the top of our webpage. One of our staff will be in touch with you once your request is received.
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Where are you located?
We are located at 262 Wilson Avenue, Toronto, ON M3H 1S6. Our entrance & parking are located at back of building.
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What do I do if my product is out of stock?
If your product is marked as Out of Stock, or you do not see a product you have been searching for, please feel free to sign up for an email notification when the product is back in stock, or email us at LaurenReznickTherapy@gmail.com to inquire as to when it will be back in stock. We are always happy to look into special orders and new products.
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What are your hours of operation?
(by appointment only)
Monday : 9am–6pm
Tuesday : 9am–5pm
Wednesday : 9am–5pm
Thursday : 9am–6pm
Friday : 9am–5pm
Saturday: 9am–4pm
Sunday: 9am–3pm
Our Admin hours are Monday through Friday 9:30-4:30pm, and Saturdays from 10:00-2:00pm.
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